Privacy Policy

Candy96 Casino respects legal obligations and data protection standards. This Privacy Policy explains how we collect, store, use, and disclose personal data. You must agree to this policy to use our services.

Data Controller

Candy96 Casino is operated by a licensed company under the laws of Curaçao. The company handles all personal data under applicable regulatory and legal frameworks.

Data Collection

We collect and record data you submit on our platform. This includes:

Full name;
Date of birth;
Contact details;
Government-issued identification documents;
IP address and device information;
Transaction history;
Communication logs.

We collect this data to identify you, verify your legal status, and provide gambling services according to license requirements.

Why We Use Your Data

We process your personal information to:

Open and manage your account;
Process deposits and withdrawals;
Confirm your identity;
Perform anti-money laundering checks;
Prevent fraud or illegal activity;
Comply with licensing conditions;
Provide technical support and customer service;
Send you promotional offers (if you allow it).

If we cannot process your data, you will not be able to access our services. Some data use is mandatory. Some is optional. You can control optional use in your account settings.

We may share your data in specific cases:

To payment providers to complete transactions;
To ID verification services to validate documents;
To government agencies if legally required;
To software providers assisting in operations;
To affiliates working under strict agreements.

We do not sell your data. We do not share it without reason. Third parties must follow confidentiality agreements.

We only share what is necessary. Nothing more. If the law changes, we may need to adjust these terms.

Cookies and Tracking Tools

Our website uses cookies and scripts to collect technical information. These tools help us:

Monitor site usage;
Detect technical issues;
Improve performance;
Run targeted promotions.

Types of data collected include browser type, visit time, clicked pages, and user actions. You may restrict cookies in your browser. This may affect your experience on the site.

We do not track you beyond our platform. We only track site activity to improve internal systems.

Data Retention

We retain personal data based on legal obligations. These are fixed periods:

Minimum 5 years after account closure for anti-money laundering;
Longer periods if local law demands it;
Shorter periods for optional marketing data (if deleted by user).

We delete data when no longer needed. Retention periods apply to all users equally.

Longer storage does not mean broader use. We limit access internally based on job function.

User Rights

You have the right to:

Access your data;
Correct inaccurate data;
Request deletion (where legally allowed);
Withdraw consent for optional services;
Object to direct marketing;
File a complaint with a data authority.

Requests must go through our support team or data protection officer. Identity verification will be required.

We respond within 30 days. You may contact a regulator if you’re not satisfied with our response.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updated terms apply immediately after publication. We recommend checking the policy periodically.

You accept the latest policy by continuing to use the platform. If you disagree, stop using the service and request account closure.

Contact

To ask questions or submit a request, contact our Data Protection Officer at:

Email: [email protected];
Subject line: "Privacy Request – [Your Account Email]".

This policy applies to all users. It overrides previous versions.